Help & FAQs

How can I manage my secure messages?

With the various communications we provide, the quickest way to receive information is to monitor your secure message inbox regularly. This is located within your profile, which can be accessed by clicking the icon that displays your initials at the top right hand side of the screen.

As a tool, this message facility is secure and efficient, giving you the ability to:

  • Request any account maintenance tasks to be completed by our Customer Experience Centre agents
  • Contact us regarding any aspect of your account
  • Keep records of all written communications between you and us
  • Maintain digital contract notes and account statements, with the option to print to PDF when needed.  
Submitted on 21st Aug 2018

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Risk Warning

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

Selftrade does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

The extent and value of any SIPP tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change. If your options change regarding an employer's pension scheme you may wish to review your financial situation. Once in a pension your money is only accessible, in general, from age 55.

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