Help & FAQs

What happens if I have a complaint?

If you have a matter you are unsatisfied with, please contact our Customer Experience Centre team, who will endeavour to resolve this for you. If we are unable to do this, you can ask that your query is referred to the complaints team.

Our Complaints Policy is located within the ‘Important Information’ section of our website.

Submitted on 20th Aug 2018

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Risk Warning

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

Selftrade does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

The extent and value of any SIPP tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change. If your options change regarding an employer's pension scheme you may wish to review your financial situation. Once in a pension your money is only accessible, in general, from age 55.

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