Help & FAQs

Why do I need to enter an Account Activation code when I log in?

To ensure that our service is compliant with Money Laundering legislation, we need to validate your address by sending you an Account Activation Code; activate your account by entering this code when you log in. The code will only be requested once.

Until you receive the Account Activation code, you'll still be able be to log in and trade but crediting your account will be limited.

Your account must be activated within 30 days, after that time it will be locked.

If you've not received the code from us or have mislaid it, call our Customer Experience Centre or select the Resend option on the Address Verification page and we'll send you a new code. We will only request an Address Verification code if you have opened your account and chosen your PIN online.

Submitted on 20th Aug 2018

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Risk Warning

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

Selftrade does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

The extent and value of any SIPP tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change. If your options change regarding an employer's pension scheme you may wish to review your financial situation. Once in a pension your money is only accessible, in general, from age 55.

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