Help & FAQs

How can I make payments?

Payments to and from your Selftrade account can be made both online and via our Customer Experience Team using the following methods:

Debit Card Top-Up's

Cards details and registered address must match that of your Selftrade account.

Note:
You may want to notify your bank before making any unusually large transactions.

If your address is one of several at the same street number you must enter this in a particular way or the payment may fail. For example, if you live at flat 3 at building number 64
Enter 3, 64 in the House Number/Name field.

If you're having problems making a debit card payment call us on 0345 0700 720 or (+44 20 7015 4800) and we will investigate for you.

Please note: Debit card payments will appear on the account balance immediately and the cash will be available to trade. However the payments take approximately three working days to clear, so these will not be available for withdrawal until this time.

Transfer between Selftrade accounts

You can transfer cash balances between Selftrade accounts if you have more than one type. These take effect immediately. From any of your accounts portfolios, select 'Manage A/C' and 'Transfer Money between my account' is an option in the dropdown menu under the move your money heading.

Please note: regardless of the account type you are in, the option to transfer between accounts will only display if you have a Selftrade Dealing Account. As it is not possible to transfer cash from an ISA or to transfer to or from a Selftrade SIPP Dealing Account.

Bank Transfers (BACS)

At the account opening, a direct debit instruction is set up between your Selftrade account and your nominated bank account. When the BACS top-up method is used the change is reflected on the account balance immediately, allowing you to trade, but the funds will take approximately three working days to clear.

Cheques

You can send a cheque made out to 'Selftrade client account', quoting Selftrade account number on the back. This will take five working days to clear from date of receipt. Please send cheques to: Selftrade, PO BOX 4923, Worthing, BN99 6SF

CHAPS

We require you to contact our Customer Experience Centre to inform us of your intention to make a CHAPS payment, as further verification may be requested from you. You would need to ensure CHAPS payments are made from your nominated bank account.

Note:
There is a fee applicable for the CHAPS service, for further information please visit Our Fees webpage.
Please check CHAPS payment deadlines with your nominated bank as these may vary.

Submitted on 14th Mar 2019

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Risk Warning

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

Selftrade does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

The extent and value of any SIPP tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change. If your options change regarding an employer's pension scheme you may wish to review your financial situation. Once in a pension your money is only accessible, in general, from age 55.

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