Help & FAQs

In what situation might my order fail?

Failed orders are rare but can happen for a various reasons, these can include:

  • Insufficient cash or stock
  • The security is in the process of going through a Corporate Action
  • There is not enough liquidity in the market

If you suspect your order has not been executed you should notify us immediately by telephone on 0345 0700 720 (or +44 20 7015 4800 from mobiles and overseas).

Submitted on 10th Oct 2017

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Risk Warning

The value of investments can fall as well as rise and any income from them is not guaranteed and you may get back less than you invested. Past performance is not a guide to future performance.

Selftrade does not provide investment advice. If you are in any doubt as to the risk or suitability of an investment or product you should seek advice from an independent financial adviser.

The extent and value of any ISA tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change.

The extent and value of any SIPP tax advantages or benefits will vary according to the individual's circumstances. The levels and bases of taxation may also change. If your options change regarding an employer's pension scheme you may wish to review your financial situation. Once in a pension your money is only accessible, in general, from age 55.

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